HANNIBAL, MO. (AP) -- Some Comcast customers feel they have lighter wallets these days, but they're not alone.

You might remember earlier in March, Comcast, the cable company that took over Insight, informed customers it would raise rates in April.

That came just months after telling the city of Quincy it wouldn't raise rates soon after it took over operations.

We heard from a Northeast Missouri family who says Comcast isn't paying its bills like it should.

KHQA dug deeper to get facts in this FactFinder report.

Kay Williams says Comcast has rented her land for the location of a tower, but even though the land is still in use, she says she hasn't seen any rent checks for six months.

The Williams family's struggle to get what was owed them began back in July and August when they entered rent contract negotiations with Insight. After contract negotiations failed, Comcast took over negotiations in September.

Negotiations have been going on ever since. Then just 10 days ago Comcast walked away from the table. That left the Williams with six months of no rent from Comcast and them still using this tower.

When Comcast walked away without paying its rent, the Williams' decided to stop providing the service by shutting off the transmitter.

With the tower out of service, a Comcast employee had to come to the tower to turn it back on. That meant he trespassed onto the Williams property. That happened a couple of times before the Williams decided to turn the power off.

Again Williams told me a Comcast employee returned, trespassed and brought a generator to keep the tower going.

KHQA talked with Comcast officials to find out why the company would trespass. Here's the explanation we got.

No power on the tower shut down emergency pagers for physicians, not to mention turned out the tower's lights which serve as a warning for airplane pilots.

Comcast officials say they didn't know about the contract negotiations or the backed up tower rent until they officially took over Insight Jan. 1.

Monday, the Williams signed a year long contract. But that hasn't changed anything.

The Williams told us they contacted KHQA, because they want local customers to know what kind of company is serving the Quincy area.

She says it's the kind that wants you to pay your bills, but won't pay its own.

Comcast officials also told us the Williams' rent check is in the mail.

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