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Macomb HyVee adds Fuel Call
Posted: 11.15.2010 at 5:11 PM
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Helping the disabled and elderly fill up on gas

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MACOMB, ILL. -- Full service gas stations can be extremely difficult to find, and that makes it hard for people who need a little help at the pump.

The Americans with Disabilities Act makes sure stations provide help upon request, but getting the attention of busy employees working inside is challenging.

But there may be a solution.

KHQA's Jarod Wells introduces us to something called Fuel Call.

Mitchell Swanson has been confined to a wheel chair since a car accident in 1990.

Swanson said, "What we've had since the passage of the 1990 ADA is the disappearance of full service gas all the way through. It's very difficult getting gas, it can take up to 20 minutes getting gasoline."

Mitchell Swanson now works for an organization called 'inclusion=solutions'. That organization has come up with something called Fuel Call.

Swanson said, "What this enables us to do is drive up and we can hit this with our knuckles from inside our vehicle, and it alerts the people inside the store that we're outside needing some assistance getting gas. And the whole idea of it is to be able to use your knuckles because we don't have the finger dexterity to hit a smaller button."

The HyVee gas station in Macomb has added this new communication method. Macomb already offers full service gas pumps on Tuesdays from 9:00 a.m. to 3:00 p.m.

Station Manager Julie Klockenga said, "And not a lot of our customers can get in on that particular day at that particular time. This is a more widespread time for them. They can come in Monday through Saturday 10:00 a.m. - 6:00 p.m. and we can help them with their fuel or anything they need to drink."

We were told this service hasn't been very popular yet, but employees want more people to know about the Fuel Call service.

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